Frequently Asked Questions
Here are answers to some of our most frequently asked questions. If we don't address your concern below,
please don't hesitate to contact us so we may answer your questions.
How do I schedule a service?
Please call, or email us to schedule a service. A 50% deposit is required at the time of booking to confirm your appointment. Visa, Mastercard and American Express are accepted. Full payment (c.c., cash or check) is required at the time of service.
Is there anything I need to do before a Hands-On Staging Day?
We ask that your home is clean and organized before we arrive so that 100% of our time is spent on staging.
Packing up, or removing items you don't want us to use will also help make the most of our time together.
What if I need to cancel my appointment?
A full refund will be applied if we are contacted within 48 hours of your scheduled appointment.
75% of the deposit amount will be credited back if you cancel with less than 48 hours notice.
Can you please explain your Personal Shopper service?
As part of our "Action Plan Report" we may suggest you purchase certain accessories that we think would further enhance your homes overall aesthetic. Some clients chose to buy these items on their own, while others ask that we do it. If a client prefers C.C.D. to do the shopping, an addition fee of $95 per hour will be charged. On average, personal shopping takes 1-2 hours. The client is responsible for setting the budget and for providing the spending cash prior to shopping. Any remaining balance will be returned and receipts will accompany all merchandise.
C.C.D. will not be responsible for exchanging or returning any products.
What if I need someone to do extensive repairs. Can you recommend contractors, painters, etc?
Yes, however, it is the sole responsibility of the client to establish contact, check reference and sign the contract with the contractor. If necessary, Christina Coate Design will assist with explaining the scope of work to the contractor,
but is not liable for any work performed.
Is it possible to get your Action Plan Report if I only book MLS & Open House Staging?
Absolutely. We are happy to provide an Action Plan Report for our MLS & Open House Staging clients. In fact,
we strongly recommend that clients who chose this service purchase the report so they can build on the work already completed. All of the key rooms in your home will be picture perfect, so the report provides a list of the remaining items
that should be addressed. Fee: $95 when purchased in conjunction with MLS & Open House Staging.
Can I use your photos for my online marketing?
Yes, once staging is complete we can provide you with high resolution photographs that can be used for your
online marketing efforts. Please let us know at the time of booking if you would like to add this service. We want to be
sure to set aside enough time to take 25-30 high resolution photos. Fee: $150